Modernizing your freight procurement process is key to future success

While the freight procurement landscape is continuing to evolve, many supply chain and logistics teams are still burdened by outdated, manual processes and limited visibility into actionable market data. Despite a strong desire for predictive insights and technology-driven decision-making, most respondents lack confidence in their forecasting capabilities and struggle to access or integrate the data required to make smarter, more agile procurement decisions.

Some companies are taking meaningful steps to modernize:

“We are implementing a full TMS solution soon, integrated with our ERP. So, most of these pain points should improve.” -Executive from 2025 Indago survey

Others are looking to emerging technologies for meaningful change:

“There should be more solutions that automate the procurement process and leverage AI to improve the speed and accuracy of quoting and to create more efficient routes.” -Executive from 2025 Indago survey

Some companies are taking meaningful steps to modernize:

“We are implementing a full TMS solution soon, integrated with our ERP. So, most of these pain points should improve.” -Executive from 2025 Indago survey

Others are looking to emerging technologies for meaningful change:

“There should be more solutions that automate the procurement process and leverage AI to improve the speed and accuracy of quoting and to create more efficient routes.” -Executive from 2025 Indago survey

These insights suggest that the path forward lies not only in adopting digital tools, but in embedding intelligence and automation into procurement processes from end to end. Given the survey results and comments, our recommendations for supply chain executives include:

Accelerated automation adoption

Accelerate the adoption of integrated TMS platforms that provide automation, analytics, & collaboration capabilities to eliminate manual bottlenecks.

Increased digitalization

Digitize high-effort procurement tasks such as bid setup, internal stakeholder alignment, & RFP creation to streamline the sourcing lifecycle and reduce delays.

Scalable AI-powered insights

Better inform your decision-making by using scalable, efficient AI-powered tools to generate actionable insights quickly & efficiently.

Strategic network segmenting

Using predictive analytics & benchmarking, focus resources on high-impact lanes while managing low-volume lanes with automated spot market tools.

Source and maintain reliable data

Build confidence by sourcing high quality market data, enhancing integration between systems & upskilling teams or leveraging external partners for modeling.

Accelerated automation adoption:

Accelerate the adoption of integrated TMS platforms that provide automation, analytics, & collaboration capabilities to eliminate manual bottlenecks.

Increased digitalization: Digitize high-effort procurement tasks such as bid setup, internal stakeholder alignment, & RFP creation to streamline the sourcing lifecycle and reduce delays.

Scalable AI-powered insights:

Better inform your decision-making by using scalable, efficient AI-powered tools to generate actionable insights quickly & efficiently.

Strategic network segmenting:

Using predictive analytics & benchmarking, focus resources on high-impact lanes while managing low-volume lanes with automated spot market tools.

Source and maintain reliable data:

Build confidence by sourcing high quality market data, enhancing integration between systems & upskilling teams or leveraging external partners for modeling.

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