THE CHALLENGE
Navigating a labyrinth of deliveries while evolving the business

Logistics companies are the unsung heroes of the food service industry and Honor Foods is no exception. Honor Foods acts as a critical link between producers and foodservice distributors and ensures that everything from refrigerated and frozen goods to dry ingredients and dairy products arrive precisely when and where they're needed, maintaining quality and safety throughout the journey.
But as Honor Foods grew, they realized that the inherent complexities of their business—tight delivery deadlines, specialized equipment needs, and a constant flow of dynamic orders—were creating significant challenges and that their existing way of scheduling deliveries, managing trucks and assigning people was costing them productivity and customer satisfaction.
As Steven Torres, Senior Transportation Manager at Honor Foods, describes, "For years, we’ve been operating on institutional knowledge, out of my head and into Google Maps. Sometimes not even on paper." This reliance on individual experience and rudimentary tools led to inefficiencies, wasted time and a struggle to adapt to the ever-changing demands of their expansive fleet.
This challenge was further compounded by a unique set of logistical puzzles. With routes spanning local and interstate roads throughout the traffic-heavy corridor between New Jersey, Pennsylvania and New York, and a diverse fleet of trucks, as well as straight trucks, for specific routes, manual planning was simply unsustainable.
Honor Foods needed a solution that could not only keep pace with this continuous influx of orders but also provide intelligent, adaptive routing capabilities to optimize their operations and ensure customer satisfaction. They were looking for a technology partner that could keep pace with their business.
"On an average day we are routing over 100 individual orders, right up until cutoff (3:00 PM ET) and that could easily exceed 100 stops."
— Mark Williams, IT Support Analyst at Honor Foods